All PRE-PAID Shipping & Handling costs incurred are NOT REFUNDABLE.
Order(s) may NOT be CANCELLED, once a package(s) has been shipped.
AeroclassicsDirect.com is based in Washington State, USA. We ship worldwide to mostly all foreign destinations currently served by the United States Postal Service via USPS Priority Airmail and Express Services. We also offer FEDEX - Federal Express. Please note that not all Express Services are available to all countries, states or counties.
AeroclassicsDirect.com only provides shipping services through one of our web sites pre-approved carriers. No other third party or private carriers will be accepted.
Domestic shipments are considered only within the Continental United States. Shipments to Alaska, Hawaii, Puerto Rico and the US Virgin Islands are not considered domestic shipments and surcharges may apply. With all domestic shipments and for the best tracking and controls or monitoring of your package's delivery. AeroclassicsDirect.com recommends Fedex Ground or FedEx Home Services as the preferred courier. AeroclassicsDirect.com reserves the right to amend or change without cause the shipping method used to dispatch your package.
International shipments are considered any shipments outside of the USA. In-transit times for all international packages will vary depending on custom agencies and facilities for the destination country. Regardless of the carrier, most packages will leave the USA jurisdiction twenty-four to forty-eight hours after dispatch.
Duties – International Orders
All Aeroclassics models are made in China. We encourage you to inquire with your country's Customs authorities prior to completing your online order for any duties/taxes that may be imposed upon delivery. Some countries impose severe import duties or taxes on any imports manufactured in China. Note that any duty, import or customs tax which may be imposed by a government upon its residents shall remain the responsibility of the individual customer.
All our products are inspected for obvious flaws. All orders are shipped from our warehouse in Washington or California. All merchandise is packed for safe and secure delivery. We ship all products using third-party couriers such as; FedEx and the USPS Postal Service. AeroclassicsDirect.com will not ship or dispatch any orders using private or other types of couriers which have not been pre-approved by AeroclassicsDirect.com. With the exception of all Federal Holidays all orders are usually processed within (48) forty-eight to (72) seventy-two hours. The normal in-transit time within the Continental US is one to five business days, (depending on the courier service chosen, and distance to travel)and beginning on the date your package is shipped. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
RETURNS, EXCHANGES, REFUNDS and CLAIMS
Beginning on the date of receipt the customers must contact AeroclassicsDirect.com in writing via e-mail within five (5) business days of receipt of their package, with any notification or claim.
AeroclassicsDirect.com considers all of its customers, fellow collectors and friends of the trade. We will work diligently to guarantee your complete satisfaction. Our staff takes measures to secure, and ensure the safe delivery of your valuable collectible.
Prior to shipping any order AeroclassicsDirect.com pledges our staff will individually inspect each product(s) to the best of our ability, before the product is packaged. AeroclassicsDirect.com does not guarantee any product or merchandise will be free of any manufacturing defect, flaws, or potential in-transit damaged such as;
Variations in the color, clear coat or polished metal;
Wheels or tires which do not turn or rotate even if they are designed to;
Cockpit placement either too high, low, however crooked, misalignment in tampo printing is not considered a defect;
Detached, or loose parts which can easily be reattached with a very small amount of water-based or crazy glue;
Missing parts like antennas, wheels, tires which can be replaced and mailed to you for reattachment;
Issue(s) which are not noticeable under normal viewing light and without magnification or spot light;
Any surface imperfection(s) such as; polishing swirls or tarnished polished/unpolished bare metal.
This includes but is not limited to, inside of wheel wells or cargo compartments, any part of the fuselage, variations in any color or paint, the clear coat or a polished metal, sync rot, small amounts of excessive glue, or any type of marks or scratches not visible unless magnified;
AeroclassicsDirect.com will not accept any claims for any manufacturing flaws or defects as identified above.
If an order has been shipped and is not received or any part thereof an order is not received or is missing, the customer is responsible for contacting AeroclassicsDirect.com via email within five (5) business days of receipt.
CLAIMS procedures will vary from one carrier to another. Thus, we must adhere to receipt of notice of any potential claim(s) within the first five (5) days of receipt. Please email the details of your claim to; info@AeroclassicsDirect.com
ONLY Claims for a missed delivery, or in-transit losses, shall be accepted. Therefore, upon considerations, any one or combination(s) of the following options will then be offered:
1. Replacement: If available, a replacement spare part(s) can be sent to you so that you can replace or repair the damaged part(s), or if agreed in advance, and replacement merchandise is still available, a replacement can be shipped to you (Please note: The shipping costs of any replacement merchandise is not covered, therefore must be Prepaid in advance. Merchandise replacement is subject to availability, and the customer agrees to return the damage merchandise back to AeroclassicsDirect.com
2. Refund: When a refund is required as part of a claim. AeroclassicsDirect.com shall assist the customer in filing a claim with the specific carrier used. Once a claim has been acknowledged, processed and paid by the specific carrier the process which can take up to forty-five (45) days from the date the claim is filed with the carrier. Then, and only then, AeroclassicsDirect.com can credit and refund the customer's original account of record. Please note, depending on the carrier used. Filing a CLAIM will require that first, a form or affidavit of loss be e-mailed and returned to AeroclassicsDirect.com. Then upon final receipt of a refund from the carrier’s insurance AeroclassicsDirect.com can process a REFUND according to the original payment method (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited.